Shipping policy
Shipping Policy
1. Processing Time
Once you have placed an order with us, we immediately begin processing it.
Processing time usually takes 1-2 business days. During this period, your order is carefully checked, packaged, and prepared for shipment.
Please note that during peak times or holidays, processing may take slightly longer. However, we always do our best to ship your order as quickly as possible.
2. Shipping Time & Delivery
After processing, your order is handed over to our shipping partner.
The delivery time is approximately 4-7 business days worldwide, depending on the destination and shipping conditions.
We work with reliable logistics partners to ensure fast and secure delivery. In rare cases, especially for international shipments, delays may occur due to customs processing or unforeseen events.
3. Shipping Costs – 100% Free!
📦 We offer free worldwide shipping!
No matter where your order is shipped — there are no additional shipping costs for you.
We want your shopping experience to be simple and transparent, without hidden fees or unexpected charges.
4. Order Tracking
As soon as your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
With this tracking number, you can check the status of your delivery online at any time.
Please note that it may take a few hours for the tracking information to be updated.
5. Shipping Partners & Delivery
Our orders are shipped via renowned carriers such as DHL, UPS, FedEx, or national postal services, to ensure fast and secure delivery.
If you are not available at the time of delivery, the shipping carrier will leave a notification. You will then have the option to pick up the package from a local office or arrange a redelivery.
6. Customs & Import Fees
For international orders outside the European Union, customs duties or import taxes may apply. These fees are charged by the local authorities of the destination country and must be paid by the buyer.
The amount of these fees varies depending on the country and local regulations.
We recommend that you check with your local customs office for potential charges before placing an order.
7. Further Questions?
If you have any questions about your order, shipping, or delivery times, our customer service team is happy to assist you:
📧 Email: hello@maniq-atelier.com
📞 Phone: +49 221 29294941